Nurses Sister Alwen Knight RGN and Sister Rhian Ashworth RGN, are qualified and experienced. They provide clinics for conditions such as diabetes, heart disease, asthma and chronic lung disease, as well as providing ear syringing, smoking and dietary advice, travel vaccinations, cervical smears, wound dressings and advice on minor illnesses.
Maralyn James is our trained Health Care Assistant. She takes routine blood pressures, blood and urine tests and ECGs.
Kathryn Jones is our Head Receptionist; our other Receptionists are Amanda Johns, Maralyn James, Deb Owen, Vicky Collins and Phillipa Smith
Maria Hunt is our practice manager, Elizabeth Capper is our assistant practice manager &Liz Berry is our Medical Secretary.
The Health Centre. There is ample car parking and we are next to a bus route. Access for the disabled is excellent. members of the Primary Health Care Team. These include District Nurses, Health Visitors, Midwives and Chiropodists.
Practice Area. Our Practice area covers Rhos, Penycae, Ponciau, Johnstown and part of Ruabon.
Home Visits. These are reserved for patients who are housebound or too ill to attend surgery. If possible please phone before 10.30 am if a visit is needed. You will be asked for a contact phone number as the doctor may ring you before visiting.
Telephone Advice. If you wish to speak to a doctor or nurse for advice please phone the surgery. The Reception staff will take your name, phone number and a brief description of the problem and pass it on to the relevant clinician, who will endeavour to ring back at their earliest opportunity, usually this will be after the end of their clinic. We are very reluctant to interrupt the clinician unless it is deemed an emergency.
Emergencies. If a patient has symptoms suggestive of a heart attack or other cardiac emergency, the doctor may call an ambulance for immediate hospital admission rather than visiting.
Out of surgery hours (6.30pm to 8.00am and at weekends and Bank Holidays). Emergency cover is provided by the Doctors out-of -hours service, NEWdoc. Please ring the surgery for a recorded message which will give you the correct contact phone number. You may be given phone advice or asked to attend the "out-of-hours" centre. A home visit will only be made for medical emergencies.
Test Results. Please phone the surgery after 2 pm for test results. Your GP or nurse will tell you how long it usually takes for results to be returned to us. Most blood and urine tests take less than 72 hours to be returned. X-ray results take a minimum of 2 weeks and cervical smear tests 4-8 weeks.
Repeat Prescriptions. Repeat prescriptions can be requested using the recorder slip that is issued with every repeat prescription. You can give this to your chemist and he will process it for you or you can hand it in or send it by post to the surgery. Please allow 48 hours for processing routine repeats. NO TELEPHONE REQUESTS ARE TAKEN. Please request a copy of our Repeat Prescription Policy if you require more details.
Other Services. We offer a range of clinics and services by appointment.
Antenatal Clinic (with the Community Midwife)
Postnatal Mother and Baby Clinic
Baby and Vaccination Clinic (with the Health Visitor)
Mental Health Support (Fridays)
Private Medicals (including Aviation Medicals)
Computer and Medical Records. Our computers holds information about patients' medical details. You are free to inspect your details with prior arrangement. We are registered under the Data Protection Act and comply with the Freedom of Information Act.
General Administration. Please inform the Practice of any change in your details as soon as possible.
Practice Development Time. Supported by the Wrexham Local Health Board the Practice is able to close one afternoon per month for training. Advance notice of the dates are advertised in The Health Centre.
Students. From time to time we allow student doctors to work at the Practice to gain experience in General Practice. You will be informed when they are present and if you do not wish to be seen by them please inform us.
Confidentiality. All doctors and members of staff, permanent and temporary, sign to adhere to our confidentiality agreement. All patient information held at the Practice is not disclosed to people or agencies who are not authorized to receive it.