Management Samantha Carlyle is our practice manager and Liz Berry is our assistant practice manager.

Medical Secretary Deb Owen

Nurses Sister Alwen Knight RGN and Sister Rhian Ashworth RGN, are qualified and experienced. They provide clinics for conditions such as diabetes, heart disease, asthma and chronic lung disease, as well as providing ear syringing, smoking and dietary advice, travel vaccinations, cervical smears, wound dressings and advice on minor illnesses. Daune Evans is our health care assistant. She undertakes phlebotomy, wound care, ear syringing, ECG’s, vaccinations and injections.

Reception Kathryn Jones is our Head Receptionist; our other Receptionists are Amanda Johns, Deb Owen, Phillipa Smith, Emma Williams, Jo Cupit, Andrea Jones, Dan Carlyle, Carmen Nistor & Karen Roberts.

The Health Centre. There is ample car parking and we are next to a bus route. Access for the disabled is excellent. members of the Primary Health Care Team. These include District Nurses, Health Visitors, Midwives and Chiropodists.

Practice Area. Our Practice area covers Rhos, Penycae, Ponciau, Johnstown and part of Ruabon.

Home Visits. These are reserved for patients who are housebound or too ill to attend surgery. If possible please phone before 10.30 am if a visit is needed. You will be asked for a contact phone number as the doctor may ring you before visiting.

Telephone Advice. If you wish to speak to a doctor or nurse for advice please phone the surgery to arrange a telephone consultation.

Emergencies. If a patient has symptoms suggestive of a heart attack or other cardiac emergency, the doctor may call an ambulance for immediate hospital admission rather than visiting.

Out of surgery hours NHS 111 Wales - Betsi Cadwaladr University Health Board

 You can now call 111 for free access to urgent out-of-hours care and round-the-clock medical support and guidance. This easy-to-remember number is free and provides access to both GP Out of Hours services and the health advice previously delivered by NHS Direct Wales. It helps patients get the right support, help and guidance in the right place at the right time.

About NHS 111 Wales

This number is free to call from landlines and mobiles and combines the services previously offered by NHS Direct Wales and the GP Out of Hours service.

The number is available 24 hours a day, seven days a week and offers guidance and care for non-emergency urgent medical problems.

For online advice including symptom checkers and local services see NHS 111 Wales online.

When should you call NHS 111 Wales

Please call NHS 111 Wales if your condition is urgent and you feel it is not life threatening or if you need urgent medical attention from a GP outside their normal opening hours and cannot wait until the next working day. Please call 999 in a medical emergency. 

Your call will be answered by a trained call handler who will take some details. You will then be offered guidance and support, directed to the most appropriate service, or offered an appointment at one of our primary care centres. If the GP thinks it is necessary, a home visit may be arranged. 

Test Results. Please phone the surgery after 2 pm for test results. Your GP or nurse will tell you how long it usually takes for results to be returned to us. Most blood and urine tests take less than 72 hours to be returned. X-ray results take a minimum of 2 weeks and cervical smear tests 4-8 weeks.

Repeat Prescriptions. Repeat prescriptions can be requested using the recorder slip that is issued with every repeat prescription. You can give this to your chemist and he will process it for you or you can hand it in or send it by post to the surgery. Please allow 48 hours for processing routine repeats. NO TELEPHONE REQUESTS ARE TAKEN. Please request a copy of our Repeat Prescription Policy if you require more details.

Other Services. We offer a range of clinics and services by appointment.
These include:-
Antenatal Clinic (with the Community Midwife)
Postnatal Mother and Baby Clinic
Baby and Vaccination Clinic
Mental Health Support
Family Planning
Cervical Smears
Minor Surgery
Warfarin & NOAC Monitoring
Flu Vaccinations
Travel Vaccinations (see Travel vaccination tab for more details)
Private Medicals (including Aviation Medicals)

Computer and Medical Records. Our computers holds information about patients' medical details. You are free to inspect your details with prior arrangement. We are registered under the Data Protection Act and comply with the Freedom of Information Act. Please review our privacy policy regarding how we treat your data.

General Administration. Please inform the Practice of any change in your details as soon as possible.

Practice Development Time. Supported by the Wrexham Local Health Board the Practice is able to close one afternoon per month for training. Advance notice of the dates are advertised in The Health Centre.

Students. From time to time we allow student doctors to work at the Practice to gain experience in General Practice. You will be informed when they are present and if you do not wish to be seen by them please inform us.

Confidentiality. All doctors and members of staff, permanent and temporary, sign to adhere to our confidentiality agreement. All patient information held at the Practice is not disclosed to people or agencies who are not authorized to receive it.